Refund Policy

Veriato Vision Refund Policy

Annual Subscriptions

We will consider requests for refund only under the following circumstances:

  1. Auto renewal of your annual subscription when you notify us within 30 days after the renewal.
  2. The software stops recording all data within 72 hours of purchase. In this case, you must contact our support team via our ticketing system located in your online account within 72 hours of purchase and provide us with reasonable access to the monitored device and have set exclusions in your anti-virus software. We are not responsible if the issue is a result of your anti-virus software not respecting the exclusion of our software. In this case we recommend contacting your AV provider for assistance.

Monthly Subscriptions

Monthly subscription is made available as a convenience in order to test the software for its functionality and suitability to your needs. Accordingly, refunds are not available for any reason with monthly subscriptions. Monthly subscriptions can be cancelled at any time prior to their renewal date without penalty.


Veriato Cerebral, Investigator and RansomSafe Refund Policy

If our product does not perform as advertised, please notify us within 72 hours of purchase. Our customer support staff is available during normal business hours, and we will do our best to make sure the product performs properly. Assuming you have notified us within 72 hours of purchase, if we are unable to resolve the issue within 3 days of you notifying us, we will refund your purchase price in FULL. Please note that we do not provide refunds for simply changing your mind.