Productivity

Employee Monitoring Implementation Improves Operations

Since its launch 10 years ago, a Customer Experience and Back-office Management company has been on a rapid growth trajectory, going from nothing to a company touting some of the fastest growing and most well-known startups in the world as clients. Due to that growth, this company didn’t have the sophisticated business processes in place that many would expect from a company of its growing size.

A Customer Experience company, going from nothing to a company touting some of the fastest growing and well-known startups in the world as clients. Due to that growth, this company didn’t have the sophisticated business processes in place that many would expect from a company of its growing size.

IT executives tested some of the best-rated employee monitoring tools. On that list was Cerebral, which monitors online and communications activity of employees and contractors for anomalies, and presents detailed, accurate and actionable data for use in productivity reporting as well as incident response and high-risk insider monitoring. The choice was subsequently an easy one.

“The other products were far less mature. The reporting wasn’t there nor were the other products as intuitive as Veriato Cerebral.”

After walking through the deployment methodology with Veriato, the manager and his team set up the Cerebral software in the core infrastructure, ensuring it was on the servers and databases at the six sites overseas. The desktop team deployed Cerebral to 50 desktops initially, and quickly ramped up to 2,700 seats across all six sites.

Since installing Cerebral in early fall 2016, the company has noticed a vast improvement in employee productivity. Cerebral also helps influence how the company staffs their individual projects. If we see that we have 20 people working on a client campaign, and those 20 are extremely busy working at 100 percent, we know we need to increase staffing, said the manager. It works conversely as well, so if those 20 people aren’t working as productively as they should, we can transfer some of the 20 onto other projects or help educate them on how to be more productive. This makes us more efficient overall with each campaign.

“It’s truly the miracle cure for productivity management”, he said. “Easy implementation, robust architecture and an obvious scalability that will let us expand as we continue our worldwide growth. We recommend it to everyone we do business with.”

Insider Risk – How Prepared Are You?

Insider Risk – How Prepared Are You?

Not every company is equally prepared to deal with insider risk. This report outlines the four stages of insider risk maturity and explores how to improve your insider risk preparedness.

Employee Monitoring Resources

University – Monitoring Staff and Students

University – Monitoring Staff and Students

The head of HR at a large state university had a huge administrative staff that consisted of full time workers, hourly workers and student employees. The staff used university computers to do their jobs, and managers were having trouble knowing if they were focused on...

Law – HR Manager Monitoring Staff

Law – HR Manager Monitoring Staff

A manager approached the head of HR at a mid-sized law firm with several offices in and around New York with a problem. She had a suspicion that some of their administrative staff was taking advantage of working from home. After she saw one secretary share photos...

Law – Suspicious About Working With Competition

Law – Suspicious About Working With Competition

A partner at a boutique law firm in the Midwest was concerned that one of the lawyers on his team was talking to a competitive firm. He was a hybrid worker and recently hadlong stretches during the day away from his computer. There had been some talk that the...